Are You to Blame for the “Bad Customer”?

A friend sent me a Tweet with a video that — if you are a marketer, business owner or sales pro — you absolutely MUST watch. Yes it’s funny. Because, as with all good humor; it’s based on the truth. But you’ll also cringe as you watch it because if you’ve been in business for even a few months; I guarantee you’ve met bad customers something like this.

Watch the video now, and then I’ve got one of the most critical questions you need to ask yourself if you want your business to be a source of pleasure instead of constant pain.

Ok, so pretty funny huh?! And it probably had you squirming in your seat too, right? If you’re like me, you were probably wanted to yell, “Bad customer! Bad, bad customer!”

But think about this; who created this type of customer? Like poorly trained dogs that the infamous “Dog Whisperer” Cesar Millan deals with; the problem is not with the dogs, but with the owners.

Customers, consumers, clients…. whatever label you want to apply — they are being trained by their “owners.” And in this fantastical metaphor, their “owners” are, well — YOU!

Maybe not you personally. I know you probably hate this type of prospect or customer. But the fact is they didn’t

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Coach Deb - Deborah Cole


Entrepreneur / Speaker / RaceCar Driver

Deborah Cole is founder of RPM Success Group ® Inc, the leader in Social Media software, training and consulting for maximizing small business profits. Coach Deb authored the best-selling books "Secrets Of Online Persuasion" and the 1st book published on Twitter, in 2008: "Twitter Revolution" Visit her NEW Blog CoachDeb.TV to see the latest videos on Social Media Marketing.

Want to attract more customers for your business? Find out how to do it now with your FREE "FLIGHT PLAN" at QuanSite.com, the world's leading New Media online marketing software.


What’s the Seductive Profit-Producing Power Behind $1,200 Jimmy Choo Pumps?

Saturday night Deb and I stopped at Ala Moana mall before heading out to dinner in Honolulu. As Deb was doing her “shoppinnnng” thing I was on the hunt scouting for examples of Tribal Marketing. I found it at our second stop — the Jimmy Choo store.

With my shoe fetish in control I “dragged” Deb into the store. (Yeah, kicking and screaming. lol) And within two-minutes I was struck by a Tribal Seduction marketing principle I failed to pick up on in previous visits. The profit-producing power of story.

Why is that Jimmy Choo shoes command $400 to $4,000 and more?

Tribal marketing with story -Jimmy Choo shoes

Sure Jimmy Choo shoes are hand made (first in London by Choo himself, then after 96′ in Italy.) And yes Jimmy Choo Ltd. has a team of four designers who’s only job is to create to-die-for shoes and handbags.

But what’s the real profit power behind the Jimmy Choo brand? It’s something that as a Jimmy Choo lover you might not have realized, because it’s something that is never said. It just is. (A key in effectively using Tribal Seduction marketing.)

Ultimately the Jimmy Choo brand is not only the story of the man behind the name, but also the fortuitous linking of his story with the greatest real-life fairy tale of the 20th Century.

Jimmy Choo was born in Malaysia in 1961 to a family of shoe makers and made his first shoe when he was 11 years old. OK, authenticity. Good start for a story.

After attending college in London he opened his own workshop in 1986 and gained international fame when his creations were featured in a record eight pages in a 1988 issue of Vogue magazine. Public recognition of passionate pursuit of excellence. Another good element of the story.

But the real boost in the Jimmy Choo story comes with the loyal patronage (and vocal sharing of passionate love for hand made Jimmy Choo shoes) by Princess Diana. The real-life fairy tale Princess became the catalyst for dozens of other celebrities to become Jimmy Choo Loyals as well; spreading the story, passion and love of shoes even further.

Jimmy Choo = beauty, elegance and sexiness… protected by price

Tribal Seduciton marketing with story - Jimmy Choo shoes

Today the Jimmy Choo philosophy, as stated on jimmychoo.com is:

… to create exclusive shoes and accessories that are both luxurious and practical for all occasions, while at the same time creating a look that’s instantaneously recognized as “Jimmy Choo”. The understated distinctiveness of the brand, and its integrity, is controlled with the limited distribution of the products to a few select retailers.

Jimmy Choo shoes are void of obvious labels and logos. Yes, you are marketing and reinforcing the brand when wearing the shoes. But with a Tribal Marketing approach it’s subliminal and seductive, not in your face. It takes a true shoe lover to know and recognize Jimmy Choo’s. You know you’ve met another member of your Tribe when someone recognizes your Jimmy Choo shoes.

The story behind the brand is protected and kept intact by the unique use of materials and exclusivity of both pricing and distribution.

Sure customer service and the experience of buying Jimmy Choo shoes is part of the aura. But the true profit-producing power of the brand remains the authentic story of the founder imperceptibly linked with the fairy tale stories of the rich-and-famous Jimmy Choo Loyals. It happens when you first slip your foot into the shoe… or watch your lady slip her’s into a pair. :)

What about you?

  • What’s your story? Have you given thought to how it relates to your business?
  • Do you agree that the Jimmy Choo story teamed with the fairy tale is a big part of profit-producing power of the Jimmy Choo brand?
  • Are you passionate about Jimmy Choo or any other brand because of the story behind it?

Share your thoughts in some graffiti below.

John-Paul Micek is a co-founder of the entreprenuerial development company RPM Success Group® Inc. He and his partner Deborah Micek are authors of the hit book Secrets Of Online Persuasion, and creators of the BLOG i360™ New Media Marketing Hub Site Software.
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Coach Deb - Deborah Cole


Entrepreneur / Speaker / RaceCar Driver

Deborah Cole is founder of RPM Success Group ® Inc, the leader in Social Media software, training and consulting for maximizing small business profits. Coach Deb authored the best-selling books "Secrets Of Online Persuasion" and the 1st book published on Twitter, in 2008: "Twitter Revolution" Visit her NEW Blog CoachDeb.TV to see the latest videos on Social Media Marketing.

Want to attract more customers for your business? Find out how to do it now with your FREE "FLIGHT PLAN" at QuanSite.com, the world's leading New Media online marketing software.


New Media Marketing Case Study: What the World’s Oldest Profession Can Teach You About Marketing With Online Video

You don’t need to have a techie or online business to benefit from the power of New Media marketing. A bigger prospect list, more sales, and higher profits are possible for just about any business — even the oldest profession in the world. The difference between winners and losers when using New Media marketing strategies is not in intelligence, technology, or industry — it’s in the strategy, mindset, and skills of influence employed.

The world’s oldest profession shows you how to (and how NOT to) market with New Media

As some of you know, the way we got to live our ideal lifestyle in Hawaii is by my starting, growing, and selling two 7-figure companies in the horticulture industry. Both were generating healthy cash flow, but my passion was always with the design/build work we did for affluent clients and owners of private estates.

Because of that, I still keep my finger on the pulse of the Landscape Design/Build industry. That includes monitoring how companies are using New Media to market their off-line business. This case study is based on one of those companies and will show you how virtually any company in any industry — online or off-line — can use New Media to market and sell more.

If you were to pick the most unlikely industry to use New Media, why not chose the oldest profession in the world. And if you’re thinking prostitution, that’s not it. Besides, I’m sure you’d agree that industry pretty much figured out how to use the Internet.

The world’s oldest profession is actually gardening. After all, that’s what God had Adam doing to keep busy before Eve ever stepped foot in the Garden of Eden, right? Well, in this case study you have some very powerful lessons laid out based on what some people in this profession have done right and wrong online with New Media.

One company used New Media Marketing to influence, persuade, and connect with new prospects and their existing client base in a memorable way. The second company got it all wrong.

The business that got it right

The landscape design/build firm Rosenlof/Lucas in Minnesota had a project that was featured in an HGTV program. But instead of relying on a single episode of a cable show to generate buzz, they created a simple four-minute video that has allowed them to maximize leverage with a single project to attract new prospects and clients using online video.

First – watch the video and the read on to learn from what they did right using the New Media marketing channel of online video. Then – we’ll take a look at what they left out and what they could have done better.

OK, so it may be pretty obvious what they did right at the end of the video, but let’s start at the beginning and go through the online persuasion strategies they incorporated with this New Media foray.

Online Persuasion done right

    1: Use a personal/informal tone. The video starts with an informal and completely “personal” intro to the company. You feel as if you’re riding along with Matt Olsen.

    2: Grab your target audiences attention up front & disqualify tire-kickers. The initial intro to Rosenlof/Lucas is brief and immediately defines what differentiates their design/build firm from the competition.

    Don’t be afraid of losing people. If you don’t turn off (and turn away) some people, you’re not going to really turn-on anybody either. For example; not everyone likes contemporary design. But Rosenlof/Lucas specializes in that styles, so they’d be foolish to not make that clear. Who cares if people who don’t like contemporary design tune out. That’s not their target audience.

    With my Design/Build company our style was based on French Provincial estates of Europe. We specialized in that style for several reasons, but one was to immediately turn most people away.

    The French Provincial design style is inherently elite and costly, which helped to prospects to disqualify themselves before any of our time was required. Simultaneously, because of a strong stand on exclusivity, we were building rapport with the truly affluent before they even picked up the phone to schedule a consultation. Influence and persuasion not spoken is the most powerful. ;-)

    3: Tell a story. Matt starts the story feel right in the beginning of the video and

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Coach Deb - Deborah Cole


Entrepreneur / Speaker / RaceCar Driver

Deborah Cole is founder of RPM Success Group ® Inc, the leader in Social Media software, training and consulting for maximizing small business profits. Coach Deb authored the best-selling books "Secrets Of Online Persuasion" and the 1st book published on Twitter, in 2008: "Twitter Revolution" Visit her NEW Blog CoachDeb.TV to see the latest videos on Social Media Marketing.

Want to attract more customers for your business? Find out how to do it now with your FREE "FLIGHT PLAN" at QuanSite.com, the world's leading New Media online marketing software.


New Media Marketing Case Study: How to Piggy-back On Emotional Anchors to Boost Your Profits

Madison Avenue advertising firms do it. Mainstream marketers do it. Political campaigns do it. They all piggy-back on the emotional anchoring created by famous singers, actors, and sports figures. It’s a marketing strategy with a proven track-record. People bond emotionally with people, with personal brands, and with your Primal Key™.

But what about online you when you’re marketing with New Media? How can you harness the momentum created by emotional anchoring and piggy-back off of words, quotes, images, or sounds that people are already familiar with?

It starts by understanding the simple truth of why emotional anchoring works in marketing. That is…

People buy what they like, and they like what they know

Familiarity breeds comfort. When you’re familiar with something or someone, you know what to expect. That makes things comfortable. More importantly (for marketing and sales purposes) familiarity and it’s offspring comfort both act to turn off the natural defense mechanism (skepticism) we all employ to protect ourselves.

Leveraging emotional anchors works so well in marketing because it accelerates familiarity and comfort. Its’ impact is instant, subconscious, and undeniable when it comes to boosting conversions.

Now, you may not be able to afford to pay Beyonce or Tiger Woods to appear in commercials for you. But you CAN leverage existing visual and auditory anchors, and using New Media Marketing — tie them to you, your product or your service. And you can do it in much easier, and much more cost effective way!

Here’s an example to get those Tribal Seduction mindset wheels spinning in your head.

A few good marketing ideas…

If I say "You can’t handle the truth!"… what movie do you immediatley think of?

"A Few Good Men." Right! It’s one of the most often quoted movie lines.

On the outside chance you haven’t actually seen the movie, you probably know what movie it came from and the context in which it was said. It’s familiar and it’s comfortable because it’s known.

The line was used in the climax of the movie. In what also was the most emotionally charged scene of the movie.

So where does New Media come in on this?And how does this help you with your marketing?

Well, lets take a look at a couple examples of how this famous movie quote was used in online videos. A few notes on what was done right. What could be done better. And what creative ideas you can come up with after looking at this mini-case study.

First the original clip

Let’s put things in context with the actual unedited clip from the movie.

 

OK, pretty powerful scene right? One of the most memorable in recent movie history.

So what can be done with this in New Media?

Follow along with me for a few minutes and find out.

Now, two examples: the good, the bad, and the "could be better"…

First; here’s funny adaptation that you’ll get a kick out of… especially if you’ve ever been attacked for being a good creative marketer. :)

Video Example #1:

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Coach Deb - Deborah Cole


Entrepreneur / Speaker / RaceCar Driver

Deborah Cole is founder of RPM Success Group ® Inc, the leader in Social Media software, training and consulting for maximizing small business profits. Coach Deb authored the best-selling books "Secrets Of Online Persuasion" and the 1st book published on Twitter, in 2008: "Twitter Revolution" Visit her NEW Blog CoachDeb.TV to see the latest videos on Social Media Marketing.

Want to attract more customers for your business? Find out how to do it now with your FREE "FLIGHT PLAN" at QuanSite.com, the world's leading New Media online marketing software.


Why Seduction Trumps Function (How Twitter is Staying King of the Hill)

Plurk, Jaiku, identi.ca. All New Media marketing channels. Services that are trying to topple the king of the micro-blogging hill — Twitter. But they’re all falling short. And understanding why they’re failing will help you attract, grow and protect your business — no matter whether you’re selling widgets in Peoria or downloads worldwide.

New Media marketing with Twitter

See — it’s not just the Twitter API or its coding that is insulating Twitter.

Nope! Far from it.

And it’s not all the cool apps that have been built around Twitter (like Summize, Twemes, Twhirl, etc.) They help solidify Twitter’s position. But they’re all actually a RESULT of Twitter’s leadership, not the cause of it.

The reason Twitter still stands as the top choice for the #1 choice of micro-blogging for New Media marketing goes much deeper than coding, apps or APIs.

It’s all about seduction…

Three Tribal Seduction™ principles keeping Twitter at #1

Let’s take a look at the real reasons for Twitter’s current ability to fend off all comers, and see how you can apply these lessons in your own business.

1) Fantasy (or “story”)

New Media marketing with the Twitter bird

Twitter, Tweets, the Twitter Fail Whale and the entire cast of cartoon-like characters in Twitterland — they all make using Twitter fun. It’s engaging and entertaining.

It’s a fantasy land where you can make up your own stories.

2) Insider language

If you use Twitter you’ve probably grown accustomed to using terminology like Twemes, TwitCast, TwitAholic, follow, @, DM’s, and more.

It’s an environment we can escape into using a language that “outsiders” just don’t understand. That’s key in Tribal Seduction for the same reason it’s key to the power of cults. It makes members of the Tribe

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Coach Deb - Deborah Cole


Entrepreneur / Speaker / RaceCar Driver

Deborah Cole is founder of RPM Success Group ® Inc, the leader in Social Media software, training and consulting for maximizing small business profits. Coach Deb authored the best-selling books "Secrets Of Online Persuasion" and the 1st book published on Twitter, in 2008: "Twitter Revolution" Visit her NEW Blog CoachDeb.TV to see the latest videos on Social Media Marketing.

Want to attract more customers for your business? Find out how to do it now with your FREE "FLIGHT PLAN" at QuanSite.com, the world's leading New Media online marketing software.


How To Sell $200 Women’s Jeans With 21-Words

Last night I was at Ala Moana Shopping mall in Honolulu. Coach Deb was trying on what seemed like an endless rack of clothes. And the two girls helping her didn’t seem to have an end to their “suggestions.”

So of course I did what any guy does in this situation. I went on the prowl for some examples of Tribal Seduction marketing. And what I found was shocking!

Now what I’m about to show you is not the most subtle marketing you’ve ever seen, but women — tell me if this does not speak to you?

Tribal Seduction marketing by Cache

Honestly ladies – you’ve gotta admit this speaks to just about any woman regardless of age, shape or size. Doesn’t it?

I mean Coach Deb plays tennis for two-hours 5x per week. And she can run circles around me aerobically. But she still went ga-ga over this new line of pants and jeans at Cache. And the two girls helping her (both of which had rail-like model bodies) were raving about them too.

The truth is this Tribal Seduction marketing at it’s best

It’s simple. To the point. And hits on every trigger ingrained in women’s subconscious since they were little girls playing dress-up.

This is a great example of the Tribal Seduction CHARM Formula in action.

But what makes this the ultimate Tribal Seduction (at least from our experience at Ala Moana Mall,) was the way the manager and her assistant made us feel. Like a Tiffany Charm in the little blue box, they wrapped it with a ribbon of passionate support.

They locked the store down at 9pm, their normal closing time. But then they turned all their attention to making sure I was comfortable, and that Deb had an endless rack of suggested clothes to try on.

We walked out of there at 10:20pm! Both of us were thrilled with the 90-minute experience. (Though I must admit, I thought we left with far too many bags. But Deb thought it was just the right number for some reason. :P )

What about you?

    How would you have felt if that all happened to you?
    Do you agree it was a great example of Tribal Seduction?
    (Including the “raised rear” and “drop in one size”?)

Share it in some graffiti down below.


John Paul Micek is a co-founder of the international business coaching company RPM Success Group ® Inc. He and his partner Deborah Micek are authors of the hit book Secrets Of Online Persuasion, and creators of the BLOG i360™ New Media Marketing Site Creater.
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Coach Deb - Deborah Cole


Entrepreneur / Speaker / RaceCar Driver

Deborah Cole is founder of RPM Success Group ® Inc, the leader in Social Media software, training and consulting for maximizing small business profits. Coach Deb authored the best-selling books "Secrets Of Online Persuasion" and the 1st book published on Twitter, in 2008: "Twitter Revolution" Visit her NEW Blog CoachDeb.TV to see the latest videos on Social Media Marketing.

Want to attract more customers for your business? Find out how to do it now with your FREE "FLIGHT PLAN" at QuanSite.com, the world's leading New Media online marketing software.