Why Seduction Trumps Function (How Twitter is Staying King of the Hill)
July 7th, 2008 · Filed Under: Case Studies · Personal Branding · Tribal Marketing · Tribal Seduction · Tribal Seduction Strategies · twitter
Plurk, Jaiku, identi.ca. All New Media marketing channels. Services that are trying to topple the king of the micro-blogging hill — Twitter. But they’re all falling short. And understanding why they’re failing will help you attract, grow and protect your business — no matter whether you’re selling widgets in Peoria or downloads worldwide.

See — it’s not just the Twitter API or its coding that is insulating Twitter.
Nope! Far from it.
And it’s not all the cool apps that have been built around Twitter (like Summize, Twemes, Twhirl, etc.) They help solidify Twitter’s position. But they’re all actually a RESULT of Twitter’s leadership, not the cause of it.
The reason Twitter still stands as the top choice for the #1 choice of micro-blogging for New Media marketing goes much deeper than coding, apps or APIs.
It’s all about seduction…
Three Tribal Seduction™ principles keeping Twitter at #1
Let’s take a look at the real reasons for Twitter’s current ability to fend off all comers, and see how you can apply these lessons in your own business.
1) Fantasy (or “story”)

Twitter, Tweets, the Twitter Fail Whale and the entire cast of cartoon-like characters in Twitterland — they all make using Twitter fun. It’s engaging and entertaining.
It’s a fantasy land where you can make up your own stories.
2) Insider language
If you use Twitter you’ve probably grown accustomed to using terminology like Twemes, TwitCast, TwitAholic, follow, @, DM’s, and more.
It’s an environment we can escape into using a language that “outsiders” just don’t understand. That’s key in Tribal Seduction for the same reason it’s key to the power of cults. It makes members of the Tribe “insiders.” You’re in-the-know and everyone else is on the outside.
But most importantly…
3) The Tribal Factor™
The Tribal Factor™ is something that’s bigger than you, your product or your service.
- It can be a movement (like the “green” movement.)
- It can be an ideological-based loyalty (like Apple / Mac users.)
- It can be a life-enhancing value that’s accessed and reinforced by subconscious social beliefs. (Like Twitter, where connection and attention are attained AND retained by popularity. Much like your high-school days.)
Of course it can be all three blended together, which is even more powerful. Event then the Tribal Factor™ is much deeper than these individual approaches, but they at least give you a good idea.
The bottom line is —
Seduction trumps function every time!
Benefits. Functionality. Value.
BLAH! Fagedaboudit!
Go flush that crap down the toilet!
Listen, true value only comes when you take a core function (open source or proprietary), add a human interface that leverages embedded psychological triggers and wrap it all in a blanket of Tribal interaction.
At a quick example to really bring it home
A service like identi.ca is the result of the typical left-brain dominated techie-geek mindset of the open source community. Plurk tries to be different, but its interface looks like the result of a night coding by some drugged-up hippie programmer. Jaiku, well we won’t even go there.
The bottom line is in all the cases of Twitter wanna-be competitors, they’re missing critical Tribal Marketing principles. The story, the language, the Tribal Factor, the embedded social triggers — they’re all missing!
Why loyalty is king of the hill
All three of these Tribal Seduction™ principles have more impact on loyalty than you can imagine. Twitter has attracted, seduced, and gained the loyalty of a Tribe.

And that’s pretty powerful when you consider the fact that users of Twitter experience regular downtime and frustrating “Fail Whales.”
The Twitter Twibe may have many bands and clans within it. And many will test competitive services as they come along. But they’ll only leave Twitter when the rides at another amusement park are more fun and exciting.
The question you have to answer for yourself is —
how will you seduce your Tribe and turn your marketing, brand and business into an amusement park your Loyals will rave about for life?
|
|
|
John Paul Micek is a co-founder of the international business coaching company RPM Success Group ® Inc. He and his partner Deborah Micek are authors of the hit book Secrets Of Online Persuasion, and creators of the BLOG i360™ New Media Marketing Site Creater. |
|
















July 7th, 2008 at 3:46 pm
J.P.
Great article. In addition to great rides, Twitter has heart and soul. It gets to you and it works - most of the time.
Love that Plurk description. I always feel like I’m in a bad kiddie cartoon when I Plurk. And Plurk as a name is not really too attractive. Kind of like belching.
Keep up the good work,
Lowell
July 7th, 2008 at 3:53 pm
Love the way you guys are thinking… It’s deadly accurate and refreshingly fun.
Keep it up you two
July 7th, 2008 at 4:06 pm
Hi John,
the three principles work well together. You weaved a very good idea and a 3 fold cord is not easily broken. Great job! I’m very proud of you and the fact that you care enough about your customer to share these nuggets of insight.
If we study one of the Godfather’s of Marketing Abraham Maslow he set the foundation by helping us understand how we DESIRE, CRAVE, NEED and MUST HAVE. Surely it does make a difference.
Just look to the continent of Africa the “Cradle of Mankind” and we can easily see that the Tribalistic approach is at the very root of who we all are. So my bruther I’m in full agreement with you on all three points but did want to share a little so that others may appreciate where they could go for further study. Twitter has done what any great individual or corporation must do in order to capture the clients in that market place. Make it FUN, Make it IMAGINARY, make it TRIBAL.
Is there anything else I can do for you?
Your Servant,
Lovingly Deremiah *CPE
July 7th, 2008 at 4:20 pm
Lowell - LOL… Plurk is like “a bad kiddie cartoon.” True, true. I picture a romper room full of 6-yr olds playing tag…. and you can’t tell who’s it! :))
Eric - thnx for the Kudos.
Deremiah - Good points. Success in marketing always boils down to the hierarchy of human needs. Each Tribe, band and clan may put them in a different order — but they’re all always there.
July 7th, 2008 at 4:24 pm
Well put.
It was so amusing to watch the rise and fall (well, it never really rose) of identi.ca last week.
Everyone on the site was a Twitter user. Many complaining about Twitter and ignoring the fact that there wasn’t much there
What I did see was a small community drawn together to try to be “the first of the cool kids” and a few “anything but twitter”
Sure, Twitter fails a lot. It’s essentially a beta version under development. But as you say, the technology is NOT the point.
People are seeing ways to connect with people. That’s not going to change. I’m betting on “Twitter” “Tweets” and “140 chars” as standards that will be around for a while.
I’ve got no idea about the company’s future, the revenue model or what technology comes next.. I do know it’s safe to bet on the people.
That’s a revolution and trend that will continue.
July 7th, 2008 at 4:35 pm
Great post John! I gripe about Twitter a lot, but I always come back once it’s back up because it is a great service. I have it integrated into Flock now and love it.
FriendFeed just seems to be where I go when Twitter is angry.
July 7th, 2008 at 4:42 pm
Warren - I have to admit to running over to identi.ca. But only for the name rush.
I believe it’s a good practice to grab your name/brand on competitor sites as they pop up. But beyond that, the question becomes; “where is the action?”
When Tweeple try out Twitter competitors, they feel like they’re leaving friends behind. They experience “Tribal Abandonment” issues. Lots of guilt comes with that… appreciation of that is a good thing.
Brad - yes, Deb keeps telling me I need to get on Friend Feed. Just need to make the time. She promises it’ll be my new “happy place” when the Fail Whale surfaces. lol
July 7th, 2008 at 4:47 pm
There is a reason I’m hooked to RPM Success and everything you guys do… and this is it. Showing exactly WHY something like the “Fail Whale” can be appealing.
You’re so right… it doesn’t have to be PERFECT… it just needs to get your tribe hooked. Whatever you’re doing in your business needs to have those critical Tribal Marketing principals in place or nothing else matters!
July 7th, 2008 at 6:56 pm
Why does the whale have me? Because it is effective. I can talk to CEO’s that would have never taken my personal call or read my email. I can get to people quickly. I have developed relationships so that when I meet people in person, we can take it further. The whale has gotten me free meals, free events, free books and I am working on free shoes.
It is effective. It’s taking me where I want to go. I do not like all the stops, since I am not driving, I do not control that.
Dr. Wright
The Wright Place TV Show
http://www.wrightplacetv.com
http://www.twitter.com/drwright1
July 7th, 2008 at 11:04 pm
Susie - Damn right! Good point about perfection. No one, and no-thing, is perfect. (Well, except for God. Tough act to follow.
) Even Google has the policy to perpetually keep the “beta” label on their apps now.
Dr. Wright - free shoes and new business in trade for a few Twitter Fail Whales… seems like a good trade to me.
July 12th, 2008 at 6:05 am
You guys are dead on!! Twitter is more about the social transparency than it is about functionality. Where else can you get someone who get 400-500 emails a day to respond within minutes with a PERSONAL response? Plus, it is soooooo fun!!
July 18th, 2008 at 7:51 am
“but its interface looks like the result of a night coding by some drugged-up hippie programmer”
That’s hysterical.
I didn’t “get” Twitter until @CoachDeb taught me the language, and how to navigate the site. It takes the leaders to add value. If you and she weren’t on Twitter than it would be a drag. It isn’t all about the app. It has to be fun or forget it.
Complete Twitter addict now.